In an emergency

Gas emergency

If you can smell gas or think you have a gas leak:

  • Open all doors and windows to let the gas escape
  • Check your gas appliances are switched off
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches
  • Do not smoke, light a match or use any other kind of naked flame

If you are worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.

Power cut

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or dangerous situation, you will need to contact the operator for your area directly. You can find their number on an old statement from us or a previous supplier. But, before you do phone them, it’s worth checking a few things:

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance
  • Check if your neighbours are affected. If they are, it’s more likely there is a problem with the local network and you will need to contact your network operator

Local network operators

Hover over your region to see who your local network operator is, their contact details and the postcodes covered.

Some post codes straddle more than one region. If in doubt, locate this number on your electricity bill and match it to the region number in the map.

North Scotland (region 17)

Scottish & Southern Energy

Emergencies: 0800 300 999

General Enquiries: 0845 071 3954

Postcodes:

AB 10-13

B 15-16

AB 1-3

AB 21-25

AB 30-38

AB 41-45

AB 51-56

DD 1-11

FK 15-21

G 83-84

HS 1-2

IV 1-28

IV 30-32
IV 36

IV 40-49

IV 51-56

KA 27-28

KW 1-3

KW 5-17

KY 13

PA 20-49

PA 60-78

PA 80-88

PH 1-26

PH 30-44

ZE 1-3

South Wales (region 21)

Western Power Distribution

Emergencies: 0800 052 0400

Enquiries: 0845 601 3341

Postcodes:

CF 1-5

CF 7-8

CF 31-48

CF 61-64

CF 83

HR 5

LD 1-8

NP 1-9

NP 16, 44

SA 1-20

SA 31-48

SA 61-73

SY 25

South Scotland (region 18)

Scottish Power

Emergency: 0845 272 7999

Enquiries: 0845 273 4444

Postcodes:

DG 1-14

DG 16

EH 1-49

EH 51-55

FK 1-14

G 11-15

G 1-5

G 20-23

G 31-34
G 40-46

G 51-53

G 58

G 60-79

G 81-82

KA 29, 30

KY 1-12

KY 14-16

ML 1-12

PA 1-19

TD 1-15

North East England (region 15)

Northern Powergrid

Emergencies: 0800 668 877

Enquiries: 0845 070 7172

Postcodes:

DH 1-9

DL 1-17

HG 1-5

NE 1-13

NE 15-49

NE 61-71

NE 99

SR 1-8

TS 1-29

YO 1-3

YO 5-8

YO 11-14

YO 17-18

YO 21-22

YO 25

North West England (region 16)

Electricity North West Ltd

Emergencies: 0800 195 4141

Enquiries: 0800 048 1820

Postcodes:

BB 1-7

BB 9-12

BD 24

BL 0-9

CA 1-28

FY 1-8

L 40

LA 1-23

M 11-35
M 38

M 1-9

M 40-41, 43-46

M 60, 90

OL 1-12, 15-16

PR 1-7

SK 1-17

WA 12-15

WA 3

WN 1-8

North Wales, Merseyside & Cheshire (region 13)

Scottish Power

Emergencies: 0845 272 2424

Enquiries: 0845 273 4444

Postcodes:

CH 1-8

CW 1-11

L 1-39

L 41-49

L 60-70, 72

LL 11-49

LL 51-78

LL 7

PR 8, 9

SY 10-14

SY 16-24

WA 1-2

WA 4-11

WA 16

Yorkshire (region 23)

Northern Powergrid

Emergencies: 0800 375 675

Enquiries: 0845 602 4453

Postcodes:

B 8

BD 1-23

DN 1-12

DN 14-19

DN 31-40

HD 1-8

HU 1-20

HX 1-7

LN 7
LS 1-29

OL 14

S 1-14

S 17-19

S 30-31

S 60-66

S 70-75

WF 1-17

YO 15-16

YO 4

West Midlands (region 14)

Western Power Distribution

Emergencies: 0800 328 1111

Enquiries: 0800 096 3080

Postcodes:

B 1-21

B 23-38

B 40

B 42-50

B 60-76

B 80

B 90-98

BS 17

CV 36, 37

CW 12

DY 1-14

GL 1-6
GL 50-56

GL 9-20

HR 1-4

HR 6-8

OX 7

OX 15-16

ST 1-21

SY 1-9, 15

TF 1-13

WR 1-15

WS 1-15

WV 1-16

East Midlands (region 11)

Western Power Distribution

Emergencies: 0800 056 8090

Enquiries: 0800 096 3080

Postcodes:

B 77-79

CV 1-13

CV 21-23

CV 31-35

DE 11-15

DE 1-7

DE 21-24

DE 45

DE 55-56

DE 65

DE 72-75

DN 20-22

LE 1-18
LE 65, 67

LN 1-6

LN 8-13

MK 1-19

MK 43, 46

NG 1-25

NG 31-34

NN 1-18

OX 17

PE 20-25

PE 5-6

PE 8

PE 9-12

S 40-45

S 80-81

East England (region 10)

UK Power Networks

Emergencies: 0800 783 8838

Enquiries: 0845 601 4516

Postcodes:

AL 1-10

CB 1-11

CM 0-24

CO 1-16

E 4

EW 1-11

HA 0-9

HP 16-23

HP 27

HP 1-8

IG 10

IP 1-33

LU 1-7

MK 40-42
MK 44-45

N 17-18

N 21-2

N 2-4, 6

N 8-15

NR 1-35

NW 2, 4, 7

N 9, 11

PE 13-19

PE 1-4, 7

PE 30-38

RM 1-18

SG 1-19

SS 0-9

SS 11-17

WD 1-7

London (region 12)

UK Power Networks:

Emergencies: 0800 028 0247

Enquiries: 0845 601 4516

Postcodes:

BR 1, 3, 7

CR 5

DA 14-18

DA 2, 5-8

E 1-3

E 5-18

EC 1, 2Y

EC 4Y

EC 1A-4A

EC 1M-4M

EC 1N-4N

EC 1R-4R

EC 1V-4V

IG 1-9, 11

KT 2-4

N 1, 5, 7, 8

N 16, 19
NW 1, 3, 5

NW 6,8,10

SE 1-28

SW 1A,1E

SW 1H,1P

SW 1V,1W

SW 1X,1Z

SW 2-20

W 1H,1M

W 1N,1P

W 1R,1V

W 1X,1Y

W 2, 6

W 8-12,14

WC 1A,1B

WC 1E,1H

WC 1N,1R

WC 1V,1X

WC 2A,2B

WC 2E

WC 2H,2N

WC 2R

South East England (region 19)

UK Power Networks

Emergencies: 0800 783 8866

Enquiries: 0845 601 4516

Postcodes:

BN 1-16

BN 20-27

BN 41-45

BR 2, 4-6, 8

CR 0, 2-4

CR 6-9

CT 1-21

DA 1, 3-4

DA 9-13

GU 1-2
GU 4-6

GU 21-23

GU 25

KT 1, 5-24

ME 1-20

RH 1-13

RH 15-20

SM 1-7

TN 1-40

TW 9-10

TW 20

Southern England(region 20)

Scottish & Southern Energy

Emergencies: 0800 072 7282

Enquiries: 0845 071 3953

Postcodes:

BA 7-15

BA 20-22

BH 1-25

BH 31

BN 17-18

DT 1-5

DT 9-11

GU 24

GU 26-35

GU 3

GU 7-20

HP 9-15

OX 1-6

OX 8-14

OX 18, 20

OX 33, 44

PO 1-22

PO 30-41
RG 1-17

RG 21-28

RG 30, 40

RH 14

SL 0-9

SN 1-16

SN 38

SO 14-24

SO 30-32

SO 40-43

SO 45

SO 50-53

SP 1-11

TW 1-8

TW 11-19

UB 1-10

W 3-5,

W 7, 13

South West England (region 22)

Western Power Distribution

Emergencies: 0800 365 900

Enquiries: 0845 601 2989

Postcodes:

BA 1-6

BA 16

BS 1-16

BS 18-28

BS 32, 34

BS 40

BS 99

DT 6-8

EX 1-23

EX 31-3

PL 1-35

TA 1-24

TQ 1-14

TR 1-2

Local network operators’ emergency phone numbers:

East England – UK Power Networks
0800 783 8838

East Midlands – Western Power Distribution
0800 056 8090

London – UK Power Networks
0800 028 0247

North West England – Electricity North West
0800 195 4141

West Midlands – Western Power Distribution
0800 328 1111

Northern East England – Northern Powergrid
0800 668 877

North Wales, Merseyside & Cheshire – Scottish Power
0800 272 2424

North Scotland – S&S Energy
0845 300 999

South Scotland – Scottish Power
0845 272 7999

South East England – UK Power Networks
0800 783 8866

Southern England – S&S Energy
0800 072 7282

South Wales – Western Power Distribution
0800 052 0400

South West – Western Power Distribution
0800 365 900

Yorkshire – Northern Powegrid
0800 375 675