Contact us

We’ve answered the mostly commonly asked questions in our ‘Help’ section. If you can’t find what you’re looking for there, please fill out the below form and our friendly team will do their best to help you.

Secure Telephone Payments

If you would like to pay your account using your credt or debit card, please call our 24/7 dedicated payment line.

Telephone: 0800 0928277 (Free from landlines, mobile networks may charge) or our national rate number: 01189 286213.

Please follow the prompts, you will need to have your Co-operative Energy account number and card details to complete the call.

Additional Contact Details

Please be aware; The customer service lines will be closed from Friday 6th March until 9am on Tuesday 10th March whilst we update our billing system.

During this time;

If you would like to submit an opening, monthly or final meter read please call 0800 954 0693 option 1

If you would like to make a payment, please call: 0800 954 0693 option 2



Contact by phone

Our customer service lines are temporarily unavailable while we update our system.

We will open again on Tuesday
              11th March at 9am.



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Contact by post

Co-operative Energy
Warwick Technology Park
                    CV34 6DA