Contact the team

Need to ask a question or get some help?

Contact by email

There's a good chance you'll find the answer in our FAQ's. However, you can get in touch with us by contacting the below departments:

Billing enquiry

If you have a question about your bill you can call us on:

0800 954 0693

Our lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed


*Before you call, please make sure you have a new meter reading to hand so we can process your request quickly.

If you are unable to ring us right now...

If you are unable to ring us right now then please click here and fill in our form.

Requesting an old bill?

If you are looking for an old bill,  click here and fill in our form.

Have you tried our FAQ's?

Where can I find my Bill?

I need help understanding my bill

How can I pay my Bill?

Managing your Direct Debit

Whether you need to fill in a new mandate, change the date you'd like to pay or even tell us what you'd like to pay each month, simply call:

0800 954 0693


*Before you call, please make sure you have a new meter reading to hand so we can process your request quickly.

Have you tried our FAQ's?

How often do you review my Direct Debit?

Why has my Direct Debit amount changed?

How do you work out my Direct Debit amount?

Submitting a meter reading

Before you submit a meter reading, please have the following to hand: 

To submit a meter reading directly you can either:

Have you tried our FAQ's?

How do I provide a meter reading?

How do I read my meter?

My online account won’t accept my meter reading

Moving home

To let us know you are moving home you can call us on:

0800 781 1605

Before you call, please have the following to hand:

  • Your account number
  • Answers to your security questions
  • Your moving date
  • Your new address

The lines are open:
Monday to Friday – 08:00 to 20:00
Saturday: 09:00 - 16:00
Sundays and Bank Holiday: Closed

If you are unable to ring us right now...

If you're moving home, please don't forget to let us know. We have a quick online form that you need to fill in to help your move go smoothly.

Click here to tell us you're moving - but remember to take your readings on the day you move to ensure your bill is accurate.

Have you tried our FAQ's?

Check out our page all about Moving Home

Website and Online Account issues

If you have a question about your online account you can let us know by emailing us:

Click here to email us

Try to include as much information as possible so that we can investigate your problem as quickly as possible.

If you need to speak to somebody...

If you need to speak to somebody you can call: 0800 954 0693 or 01926 516 152  

The lines are open: Monday to Friday: 08:00 -20:00 or Saturday: 09:00 - 16:00

Have you tried our FAQ's?

I’m a new customer and I can’t log in

I’ve used my online account before but I can’t get in now

I need to register or re-register my account

Quotes and Changing Tariffs

To switch to Co-operative Energy or change tariff please call:

0800 093 7511

If you are an existing customer looking to change your tariff, please have the following to hand before you call: 

  • Your account number
  • An up to date meter reading
  • Answers to your security questions

The lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Have you tried our FAQ's?

I have not received confirmation of my switch to you. When will I hear back?

I'm on a Fixed Term Tariff – can I still change tariff?

What is an ‘online self-serve’ tariff’?

Refunds

If your account is in credit and you would like to request a refund:

Click here to fill in our request form

However, please note that, if you're a direct debit customer, a credit in your account is usually used to cover you over times when you're using more energy e.g. the winter months.

Before you go to the form, make sure you have a new meter reading to hand so we can process your request quickly.

If you need to speak to somebody...

If you need to speak to somebody you can call: 0800 954 0693  

The lines are open: Monday to Friday: 08:00 -20:00 or Saturday: 09:00 - 16:00

Have you tried our FAQ's?

Can I get a refund?

How can I make sure my bills are correct?

I think my bill is wrong?

Membership enquiry

To ask us a question about membership please email us:

Click here to email us

If you need to speak to somebody...

If you need to speak to somebody you can call: 0800 954 0693  

The lines are open: Monday to Friday: 08:00 -20:00 or Saturday: 09:00 - 16:00

Have you tried our FAQ's?

How do I become a member of The Midcounties Co-operative?

Where can I find my membership number?

How do I accumulate points and what are they worth?

General enquiries

To ask us a general enquiry please email us:

Click here to email us

If you need to speak to somebody...

If you need to speak to somebody you can call: 0800 954 0693  

The lines are open: Monday to Friday: 08:00 -20:00 or Saturday: 09:00 - 16:00

Have you tried our FAQ's?

I need help understanding my bill

I’ve used my online account before but I can’t get in now

How do I provide a meter reading?

Making a Payment/ Arrangement to Pay

To make a payment please call:

0800 0928277 or 01189 286213

Before you make a payment, please have the following to hand: 

    • Your account number
    • Your credit or debit card
    • The amount you would like to pay 

To make an arrangement to pay please call:

0800 0937559 or 01926 317652

Before you call, please have the following to hand

      • Your account number
      • Answers to your security questions

The lines are open:

    • Monday to Friday – 08:00 to 20:00
    • Saturday: 09:00 - 16:00
    • Sundays and Bank Holiday: Closed 

Have you tried our FAQ's?

I need help understanding my bill

I’ve used my online account before but I can’t get in now

How do I provide a meter reading?

Feed In Tariff

If you have a Feed In Tariff or would like to find out more about it, give us a call:

0800 7811597 or 01926 317658

The lines are open:
  • Monday to Friday – 8.00 till 16.30

Have you tried our FAQ's?

What is a Feed in Tariff (FITs)?



Contact by post

Alternatively, you can write to us at:

Co-operative Energy
Warwick Technology Park
Warwick
CV34 6DA