Website & online account

If you're having a problem with our website or your online account, we'll be happy to help. Simply fill in the form below and let us know what you're having trouble with and we'll be in touch as soon as possible.  

Try to be as specific as possible so we can provide the best service. If possible, let us know: 

  • What browser you're using (internet explorer, firefox, chrome etc) and the version number. This is usually found in the 'about' or 'tools' menu in your browser 
  • What page you were on before the problem
  • What error messages, if any, you saw
  • What it is you were trying to do on the site so we can help with your original enquiry at the same time

Have you looked at our FAQs?

We care about your data and will only use it for the purposes you have agreed to or to deliver your contract. To find out more about why we take your data, how we process it and how long we store it for, please take a look at our privacy policy.

Contact by post

Alternatively, you can write to us at:

Co-operative Energy
Warwick Technology Park
CV34 6DA