Moving Home Moving out Will I be charged exit fees? When do I need to inform you that I am moving? Can I transfer my account to my new property? When will I receive my final bill? When will I receive my refund?New Page Can I now cancel my Direct Debit? Moving in When will I get my first bill? Why am I receiving correspondence for the previous occupier? Where are my meters? I’m changing supplier after I have moved in to the property, how will you calculate my bill for the period I am with you until this happens? What tariff will I be placed on and how much will this cost?