Bills & Payment Annual Statements Your annual statement explained Why have I received an Annual Statement? What information can I expect to see on my Annual Statement? I have not received an Annual Statement, when should I expect to receive one? How will I receive my Annual Statement? How do you calculate my kWh usage on my Annual Statement? Will the Annual Statement affect my Direct Debit payments? What can I do if I think my Annual Statement is incorrect? Will Special Requirements be considered for Blind and Partially Sighted customers? – Audio? Will a tariff change be reflected on the Annual Statement? Why have I not received an Annual Statement before? Am I charged for Annual Statements? Where can I find my meter information on the Annual Statement? My Annual Statement advises me that I can save money by switching my tariff, how do I switch? I do not understand the graph that is displayed on Page 1 of my Annual Statement. Billing and Payment I need help understanding my Bill How can I pay my bill? What if I can't pay my bill? Can I get a refund? I think my bill is wrong? Why hasn't my statement arrived? How can I get a copy of my statement? Why is there a Tariff Information Label on my statement? How can I switch between paper and email bills? What happens to my balance if I decide to leave Co-operative Energy? What happens to my balance with my current supplier when I switch to Co-operative Energy? How can I make sure my bills are correct? What happens if I decide to change my payment method? Where can I find my Bill?