If you've decided to leave us, we're sad to see you go. However, there's no need to worry about getting your final refund as you should receive this within 14-21 days of your final bill.
Your bill may be late if there are some issues with getting your supply set up with the new supplier, this would usually be due to debts on the account or a problem with the meters.
We've put all the details into a handy timeline for you below.
If you are due a refund, that will follow between 14 and 21 days after we issue your final bill.