Bills & Payment Billing and Payment Can I get a refund? I think my bill is wrong? Why hasn't my statement arrived? How can I get a copy of my statement? Why is there a Tariff Information Label on my statement? How can I switch between paper and email bills? How can I pay my bill? What happens to my balance if I decide to leave Co-operative Energy? What happens to my balance with my current supplier when I switch to Co-operative Energy? How can I make sure my bills are correct? What happens if I decide to change my payment method? What if I can't pay my bill? Service Looking for a bill? Meter readings What if I don’t provide a reading for a while? How can I submit my meter reading? Direct Debit How do you work out my Direct Debit amount? Why has my Direct Debit amount changed? Do you adjust my Direct Debit for the winter months? How often do you review my Direct Debit? How do you calculate what my Direct Debit should be? Will you ever reduce my Direct Debit? What happens if I cancel my Direct Debit at my bank? Why do you review my Direct Debit? Will you tell me if you are going to change my Direct Debit? My Direct Debit has increased. does that mean my unit price has changed? My account is in credit, so why has my Direct Debit gone up? Prepayment meters How do I get a new Prepayment top-up card? Where can I find my PID (PurchaseID) I have already got a Prepayment meter - can I switch to Co-operative Energy? How can I get a Prepayment meter? How does a Prepayment meter work? How do I pay for my energy? Are there any disadvantages with a Prepayment meter? I'm moving into a property fitted with a Co-operative Prepayment meter. What do I need to do? I'm moving out of a property with a Co-operative Energy prepayment meter. What do I need to do?