Bills & Payment

My account is in credit, so why has my Direct Debit gone up?

We spread your payments evenly over 12-months – allowing you to budget for the bigger bills you would accumulate in the winter through using more energy, and we will review your Direct Debit amount every 12 months because we want to make sure your Direct Debit is always accurately reflecting your actual consumption. 

If you've built up a credit, we will add this to your account, but if your payment has still gone up after a credit has been applied, it's because we expect you’ll need to increase your monthly Direct Debit to cover the cost of the energy we think you're going to use. This could be the case if we are at the start of winter and we expect your energy consumption to increase due to the dipping temperatures and the evenings becoming darker.

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