Bills & Payment
My Direct Debit has increased. does that mean my unit price has changed?
Adjusting your Direct Debit payment is not the same as us changing our unit prices. Adjusting your Direct Debit payment is simply to make sure you don’t get too far in arrears or credit.
We review your Direct Debit every 12 months and we may need to adjust your Direct Debit payment up or down as we get more accurate information about how much energy you normally use. If we need to adjust your Direct Debit, we’ll let you know in plenty of time.