Bills & Payment

Why do you review my Direct Debit?

We aim to review your Direct Debit amount every 12 months, because we want to make sure your Direct Debit is always accurately reflecting your actual consumption. 

We may need to adjust your Direct Debit payment up or down as we get more accurate information about how much energy you normally use. If we need to adjust your Direct Debit, we’ll let you know in plenty of time.

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