I think my meter may be faulty. What should I do?

Gas and electricity meters usually work for up to 20 years without a problem. If your meter is within this age, it’s rare that it will develop a fault, but if you think that something’s wrong, have a look at the following to find out what’s wrong.

Dial running backwards

If you have a solar PV installation, it’s possible that your supply meter will clock backwards, if this is the case then please contact our Customer Service Team on 0800 954 0693 to arrange a meter exchange.

Change in the amount of your energy bill

There are a number of reasons the usage or cost of your energy bill may have changed. If your energy tariff has come to the end of the contract, you may have been moved to a standard tariff and you can take control of it again by switching online. Alternatively, your usage may be different depending on the weather or if the property has been empty for a while. Lastly, it may look different if if your bill has been generated based on an ‘Estimated’ meter reading,

There is no display on the meter. 

A meter can go into ‘sleep’ mode and will appear to have no display. Pressing a button will ‘wake up’ your meter and you will be able to read your meter as normal. 

There is a flashing red light on the electric meter 

A flashing red light on your meter is normal. This light indicates that energy is being used. The speed of the flash will increase if more energy is used. 
A gas meter that used to measure in cubic feet is now measuring in meters cubed and appears to be reading faster.

Cubic feet units and meters cubed units are different volumes of measurement for the two styles of gas meters. This does not mean you are being charged for using more gas. 

If you still think there is a problem with your meter, get in touch with us and we’ll help get to the bottom of it.

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