Meters Meter readings How do I provide a meter reading? How do I read my meter? What happens if I give you a wrong reading? My online account won’t accept my meter reading What if I don’t provide a reading for a while? How do I read my electric meter? How do I read my gas meter? I have provided a reading within +/-5 days of the bill being produced, but my reading still doesn’t appear, why is this? When is the best time for me to provide a meter reading? I have provided a reading, why is it not on my bill? How can I submit my meter reading? If I provide a meter reading, will it appear on my next bill? What are your regulations for independent meter readers? My meter What are Independent Gas Transporters (IGTs)? What do Independent Gas Transporters (IGTs) have to do with my switch? I think my meter may be faulty. What should I do? Economy 7 Meters Smart meters What happens if I move home? Do I have to have a Smart Meter? What happens if there is a problem with my Smart Meter? Can I switch suppliers once you've fitted my meter? Who can I call if I have got a query after you have fitted my meter? Will Smart Meters make it easier for you to disconnect me? Will a Smart Meter interfere with my home Wi-Fi signal? What about my data and personal information. Are these safe? I have heard some negative things about Smart Meters. What is the truth? Will I have to pay for my Smart Meter? What are the benefits of having a Smart Meter? How do Smart Meters work? How do I take a reading from a gas smart meter? How do I take a reading from an electric smart meter? What service can I expect from the installer? Why is Co-operative Energy introducing Smart Meters? What is a Smart Meter? Prepayment How do I get a new Prepayment top-up card?