Meters Meter readings What happens if I give you a wrong reading? My online account won’t accept my meter reading What if I don’t provide a reading for a while? How do I read my electric meter? How do I read my gas meter? I have provided a reading within +/-5 days of the bill being produced, but my reading still doesn’t appear, why is this? When is the best time for me to provide a meter reading? I have provided a reading, why is it not on my bill? How can I submit my meter reading? If I provide a meter reading, will it appear on my next bill? My meter What are Independent Gas Transporters (IGTs)? What do Independent Gas Transporters (IGTs) have to do with my switch? I think my meter may be faulty. What should I do? Economy 7 Meters Smart meters What happens if I move home? Do I have to have a Smart Meter? What happens if there is a problem with my Smart Meter? Can I switch suppliers once you've fitted my meter? Who can I call if I have got a query after you have fitted my meter? Will Smart Meters make it easier for you to disconnect me? Will a Smart Meter interfere with my home Wi-Fi signal? What about my data and personal information. Are these safe? I have heard some negative things about Smart Meters. What is the truth? Will I have to pay for my Smart Meter? What are the benefits of having a Smart Meter? How do Smart Meters work? How do I take a reading from a gas smart meter? How do I take a reading from an electric smart meter? What service can I expect from the installer? Why is Co-operative Energy introducing Smart Meters? What is a Smart Meter? Prepayment How do I get a new Prepayment top-up card?