I have provided a reading within +/-5 days of the bill being produced, but my reading still doesn’t appear, why is this?

With each reading that we receive, we need to carry out a full validation check to make sure the reading is correct.  Factors impacting the accuracy of the readings we receive include your meter working correctly and the consumption (reading provided minus previous reading) is in line with the expected usage for your property.  All meter readings we receive go through thorough validation checks to ensure your bills are as accurate as possible.

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