Why has my Direct Debit amount changed?
We estimate what your Direct Debit level should be from your energy consumption history. We get this either from your previous supplier when you join or your historical consumption if you’ve been with us for a while.
We aim to review your Direct Debit amount every 12 months as we want to make sure your Direct Debit is always accurately reflecting your actual consumption.
As we get more accurate information about how much energy you normally use, we may need to adjust your Direct Debit.
Adjusting your Direct Debit payment is not the same as us changing our unit prices. Adjusting your Direct Debit payment is simply to make sure you don’t get too far in arrears or credit. If we do need to adjust your Direct Debit, we’ll let you know in plenty of time.