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What is an ‘online self-serve’ tariff’?

An online self-serve tariff is a tariff designed for people who can manage their account online. This means that everything you need to do can be done either on our website, through your online account or on email.

Our online account allows you to view & download your bills & statements, enter meter readings and see your usage. You can also use the website to switch your tariff, get in touch with us and get the answers to your questions online. The online self-serve tariff is designed so that you won’t need to spend time on the phone to us and everything is handled quickly and easily online.

Our online self-serve tariff is available to customers who sign up for dual fuel services and pay by Direct Debit with paperless billing by email. Online customers will also need to provide us with quarterly meter readings online.

To sign-up to the tariff, you must provide us with a valid email address in order to access your online account and for us to send bills via email.

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