Other help Service Where can I view your General Terms and Conditions? How long will I have to wait to speak to somebody? I have not received a response to my email. How long will this take? I have not received confirmation of my switch to you. When will I hear back? Looking for a bill? I'm unable to login to my online account. What should I do? How do I use my online account for the first time? I’m unable to leave meter reads. What should I do? Where can I see my previous bills? Membership What does ‘membership’ mean? Is there more than one ‘Co-op’? How do I become a member of The Midcounties Co-operative? Where can I find my membership number? My membership card does not start with 63317495. What should I do? I am already a member of a Co-operative other than Midcounties. Do I need to join again to switch to Energy? How do I accumulate points and what are they worth? How will I receive my Share of the Profits? How do I register for online access to my membership account? Can I use my current Co-op membership card to collect points on my Energy spend? Can I redeem my vouchers off my Energy bills? Do I have to have to redeem my Share of the Profits collected from my Energy spend on Energy services? Smart meters I have heard some negative things about Smart Meters. What is the truth? Moving Out Can I now cancel my direct debit? Why do you need to know who is moving in to my property after I have vacated? When will I receive my refund? When will I receive my final bill? Can I transfer my account to my new property? When do I need to inform you that I am moving? Will I be charged exit fees? Moving In What tariff will I be placed on and how much will this cost? I’m changing supplier after I have moved in to the property, how will you calculate my bill for the period I am with you until this happens? Where are my meters? Why am I receiving correspondence for the previous occupier? When will I get my first bill?