Other help

I'm unable to login to my online account. What should I do?

As part of an upgrade to our customer care and billing system, you will need to re-register in order to use our new online service. You only need to do this once and we've put together a step-by-step guide to take you through it. 

You can watch the video guide on our registration page: 

Registration Video 

If you have any problems activating, registering or enrolling, please call our dedicated web-helpline on 0800 093 7540. It's open from 8:00am-8:00pm Mon-Fri and 9:00am-4:00pm Sat. 

We have also listened to customer feedback about the registration journey and are working on both improving this and implementing an automated enrolment solution over the coming weeks. So if you're happy to wait another few weeks to access your online account, we will send your new log-in details to your registered email address. Please look out for the email in your inbox.

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