If you have an older version of a smart meter, we may not be able to support all smart meter features. This is because older smart meters (known as SMETS1 meters) are only compatible with the supplier that originally gave it to you. If you have one of these meters you will need to send us your meter readings regularly as if it were a standard credit meter.
As we head into the nationwide smart meter rollout, we and other suppliers will be sending out new smart meters (known as SMETS2 meters). These meters will be compatible with all suppliers.
If you would like to know when we will be sending out smart meters, click here.