Switching Switch Delay May-June 2017 I’m switching to another supplier, how am I affected? What will my start date be? Do I need to do anything? How long will it take for my switch to be complete? Are other suppliers affected? Why might there be a delay? Service I have not received confirmation of my switch to you. When will I hear back? How do I switch energy supplier? Tariff What is an ‘online self-serve’ tariff’? What are your cancellation fees? Can I leave my fixed term tariff? What discounts are available? I'm on a Fixed Term Tariff – can I still change tariff? I'm changing to a different tariff - how does it work? What plans do you offer? Do you offer Prepayment (PAYG) payment methods? What is a Feed in Tariff (FITs)? What is a Fixed Term Tariff? What is a variable tariff? Why do prices change so frequently in the energy market? What is a Tariff Information Label? Where can I find your prices? Prepayment I’m moving out of a property with a Co-operative Energy prepayment meter. What do I need to do? I’m moving into a property fitted with a Co-operative Energy Prepayment meter. What do I need to do? I have already got a Prepayment meter - can I switch to Co-operative Energy? Meter What do Independent Gas Transporters (IGTs) have to do with my switch? What are Independent Gas Transporters (IGTs)? Co-op online Feb 2017 How can I switch to the Co-op Online, online self-serve tariff?