Tariffs/Products Price Cap What are energy price caps? Will the price caps change? How are price caps calculated? What are the benefits for you? How much is the price cap? How will this affect our customers? Why are my prices increasing? When will the price increase come into effect? What do we think will happen on 1 April for the next price cap? How will I know if I am on a tariff that has been affected by the price cap? What options do I have now? Will the terms and conditions of my tariff be effected by the price cap? Where can I find out more information on the price cap? Where can I go for free, impartial advice about my energy? Tariffs What is an online self serve tariff? Where do I find my Tariff Comparison Rate (TCR)? What is the Tariff Comparison Rate (TCR)? What happens if I decide to change my payment method? What discounts are available? I'm on a Fixed Term Tariff – can I still change tariff? I'm changing to a different tariff - how does it work? I have switched my payment methods, why has my standing charge changed? I am on a fixed term tariff, what happens if I stop paying by Direct Debit? How will you notify me if my tariff changes? What happens if my energy price changes? I am already a Co-operative Energy customer, can I switch to another Co-operative Energy tariff? How do I know if I'm on the right tariff for me? What plans do you offer? Do you offer Prepayment (PAYG) payment methods? How long are my energy prices fixed for? What is a Feed in Tariff (FITs)? What is a Fixed Term Tariff? What is a Variable Tariff? What do price changes mean to me? Why do prices change so frequently in the energy market? What is a Tariff Information Label? Where can I find your prices? Prepayment I have already got a Prepayment meter - can I switch to Co-operative Energy? How can I get a Prepayment meter? How does a Prepayment meter work? Are there any disadvantages with a Prepayment meter? I’m moving into a property fitted with a Co-operative Energy Prepayment meter. What do I need to do? I’m moving out of a property with a Co-operative Energy prepayment meter. What do I need to do? Membership How do I become a member of The Midcounties Co-operative? What does ‘membership’ mean? 12M Default Fixed Dec 2019 v1 Is the tariff open to all customers? Is the tariff available to both Direct Debit (DD) and Payment on Receipt of Bill (PoRoB) customers? What payment methods are available on the tariff? Are there regional differences in the new tariff? I’m an existing customer and have switched to the tariff. What is the start date of my new tariff? I’m a prepayment meter customer. Can I switch to the tariff? How do I provide meter readings on my tariff? How competitive is this new tariff? Will there be any exit penalties on this tariff? If I move house, can I take this deal with me? How can I switch to the tariff? Is there anything else I need to be aware of?