Tariffs/Products

Can a prepayment meter customer switch to the tariff?

No. The tariff is not available to prepayment meter customers.

If the customer has been on a prepayment meter with us for more than three months they can switch to the new fixed tariff after their meter has been changed to a credit meter and the following assessments have been completed. No charges for non-warrant installation / removal of meters should be applied.

Advisers should be making an assessment of the customer on the following prior to making progressing with their meter exchange: -

  • Vulnerability assessment
  • Debt / ability to pay assessment
  • Check to see if customer has been through the warrant process

Customers can speak with an adviser who will talk them through the process to change their meter type on Freephone: 0800 954 0693.

Did you find this information useful?