I’m an existing customer and have switched to the tariff. What is the start date of my new tariff?
We will get to work straight away switching your tariff, but it can take up to 28 days to complete. Once the switch to the new tariff is complete, we will be in touch with you as we will need up-to-date meter readings from you to close the credit account and set up the prepayment account. This is to make sure we can bill you correctly.