Why have you increased your energy prices?

Ofgem, the energy regulator, introduced a price cap for prepayment customers. Ofgem adjusts the level of the price cap on 1 April and 1 October each year to reflect any changes in energy supplier’s costs.


On 1 October 2018 Ofgem are raising the price cap to reflect rising wholesale energy costs. It is with regret, it is necessary for us to increase our charges to ensure we are operating at a sustainable level and can continue to provide you with the service you deserve.

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