I’m a prepayment meter customer. Can I switch to the Fixed May 2017 tariff?
No. The Fixed May 2017 tariff is not available to prepayment meter customers. If you have been on a prepayment meter with us for minimum of two months and would be happy to pay charges to switch the meter to a credit meter, you would be able to join the Fixed May 2017 tariff. You can speak with one of our agents who will talk you through the process to change your meter type: 0800 954 0693.