In an emergency

Gas emergency

Can you smell gas or think you might have a gas leak?

  • Open all doors and windows to let the gas escape.
  • Check all your gas appliances are switched off.
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999.
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches.
  • Do not smoke, light a match or use any other kind of naked flame.

If you are worried that fumes containing carbon monoxide are escaping from a gas appliance then call the 24 hour National Gas Emergency hotline on 0800 111 999.

Power cut

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation, you will need to contact the operator for your area - you can find their number on an old statement. However, before you phone them, it is worth checking a few things:

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
  • Check if your neighbours are affected – if they are it’s more than likely there is a problem with the local network and you will need to contact your network operator.

Local network operators' emergency telephone numbers

  • East England – UK Power Networks: 0800 783 8838
  • East Midlands – Western Power Distribution: 0800 056 8090
  • London – UK Power Networks: 0800 028 0247
  • North West England – Electricity North West: 0800 195 4141
  • West Midlands – Western Power Distribution: 0800 328 1111
  • Northern East England – Northern Powergrid: 0800 668 877
  • North Wales, Merseyside & Cheshire – Scottish Power: 0800 001 5400
  • North Scotland – S&S Energy: 0845 300 999
  • South Scotland – Scottish Power: 0800 092 9290
  • South East England – UK Power Networks: 0800 783 8866
  • Southern England – S&S Energy: 0800 072 7282
  • South Wales – Western Power Distribution: 0800 052 0400
  • South West – Western Power Distribution: 0800 365 900
  • Yorkshire – Northern Powergrid: 0800 375 675

Local network operators

Hover over your region on the map below to see who your local network operator is and how you can contact them.

Please note that some postcodes may be part of more than one region. If in doubt, locate the number on your electricity bill and match it with the region number on the map.