In an emergency

Gas emergency

Can you smell gas or think you might have a gas leak?

  • Open all doors and windows to let the gas escape.
  • Check all your gas appliances are switched off.
  • Call the 24 hour National Gas Emergency hotline on 0800 111 999.
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches.
  • Do not smoke, light a match or use any other kind of naked flame.

Our office hours are 8.00am to 8.00pm Monday to Friday and 9.00am to 4.00pm Saturday. If you have an emergency outside of these hours please call the 24 hour National Gas Emergency hotline on 0800 111 999 for advice.

Power cut

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation, you will need to contact the operator for your area - you can find their number on an old statement. However, before you phone them, it is worth checking a few things:

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
  • Check if your neighbours are affected – if they are it’s more than likely there is a problem with the local network and you will need to contact your network operator.

Local network operators' emergency telephone numbers

    • East England – UK Power Networks: 02032 820 604
    • East Midlands, West Midlands, South Wales and South West England – Western Power Distribution: 01332 827 731
    • London – UK Power Networks: 02032 820 604
    • North West England – Electricity North West: 0800 195 4141
    • West Midlands – Western Power Distribution: 01332 827 731
    • North East England – Northern Powergrid: 0800 917 9870
    • North Wales, North Shropshire, Merseyside & Cheshire – Scottish Power: 0800 300 999
    • North Scotland – Scottish Hydro-Electric Power Distribution: 0845 300 999
    • Central and Southern Scotland – Scottish Hydro-Electric Power Distribution: 0800 300 999
    • South East England – UK Power Networks: 02032 820 604
    • South England – Southern Electric Power Distribution PLC: 0800 072 7282
    • South Wales – Western Power Distribution: 02920 535 631
    • South West England – Western Power Distribution: 02920 535 631
    • Yorkshire – Northern Powergrid: 0800 917 9870

Don’t see your distributor in that list?

    • ESP Electricity Limited: 0800 731 6945
    • Scottish Hydro-Electric Power Distribution: 0800 300 999
    • Southern Electric Power Distribution Plc: 0800 072 7282
    • Peel Electricity Networks Limited: 0161 247 7177
    • Electricity North West Limited: 0800 195 4141
    • Energetics Electricity Ltd: Working Hours: 01698 404 645 Out of Hours: 0800 804 8688
    • Harlaxton Energy Networks Limited: 0800 055 6288
    • SP Distribution Plc: 0800 092 9290
    • SP Manweb Plc: 0800 001 5400
    • Northern Powergrid (Northeast) Ltd: 0800 917 9870
    • Northern Powergrid (Yorkshire) Plc: 0800 917 9870
    • Eastern Power Networks Plc: 02032 820 604
    • London Power Networks Plc: 02032 820 604
    • South Eastern Power Networks Plc: 02032 820 604
    • Western Power Distribution (East Midlands) Plc: 01332 827 731
    • Western Power Distribution (West Midlands) Plc: 01332 827 731
    • Western Power Distribution (South Wales): 01332 827 731
    • South Eastern Power Networks Plc: 01332 827 731
    • Independent Power Networks Ltd: 0800 032 6990
    • The Electricity Network Company Ltd: 0800 032 6990