QR codes

QR codes Energy
management made easy

From June 30th, 2015, your energy bill will now display a QR code. The new energy QR code will help to make reviewing your energy costs and tariff easier, ensuring you are on the best price plan for you.

The QR codes will be used by switching sites and debt assistance charities etc. to assist customers in comparing their energy prices.


What is a QR code?

'QR' stands for quick response. A QR code is a barcode that can be read by a smartphone via a QR code reading app. When the code is scanned, the device will interpret the data held within the code and display the information for reader. The information will either be displayed in text or will direct the reader to a mobile-optimised webpage.

Why is there now a QR code on my energy bill?

From June 30th, 2015, we will display a QR code on all of our customer bills. The QR codes will help customers to easily compare their energy prices.

Submitting a meter read

If you have an online account, you can submit your meter readings there. However, if not, there are 2 more ways you can submit your reading. Either give us a call or click here to fill in the form.

Moving home

If you're moving home, please don't forget to let us know. We have 2 forms that you need to fill in online to help your move go smoothly.

Click here to tell us you're moving out - but remember to take your readings on the day you move to ensure your bill is accurate.

Click here to tell us you're moving in - remember to do this on the day you move in to ensure your bill is accurate.

Website and Online Account issues

If you're having trouble on our website or with your online account, please let us know about it by clicking here and filling in the form.

Try to include as much information as possible so that we can investigate your problem as quickly as possible.

Request an old bill or statement

Looking for an old bill or a copy of your annual statement? Click here and fill in the form.

We'll pop the documents into the post for you as soon as possible.


If your account is in credit and you would like to request a refund, we'll be happy to help. Simply, click here and fill in our form and we'll refund your account. However, please note that, if you're a direct debit customer, a credit in your account is usually used to cover you over times when you're using more energy e.g. the winter months.

Before you go to the form, make sure you have a new meter reading to hand so we can process your request quickly.

Membership enquiry

For all things membership, click here and ask us your question..

General enquiries

For anything else not mentioned here, click here to send us an email.