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Changes to Customers' Membership benefits

Posted on 3 January 2014

Following the Retail Marketing Review (RMR) of the energy sector undertaken by our regulator Ofgem and the resulting regulations imposed on us, we won’t be able to offer incentives to Co-operative Energy customers who are not members of Midcounties Co-operative as of 31st December 2013. This is because a customer who is not a member of Midcounties Co-operative does not have a direct democratic link to us. We appreciate this change will be disappointing news for non-Midcounties Co-operative members and can assure you it didn’t go unchallenged. However, it is a change we have had to make to ensure we meet all our regulatory requirements. It has been agreed that we can honour any points earned up to this date and the appropriate share of profits will be paid to customers in the next payment your existing Co-operative society makes. We’ve worked with other Co-operative societies to find the best solution for the future. As such, we recommend you keep the existing membership you use for your local services, such as food, travel, childcare etc. Then, to benefit as a Co-operative Energy customer, we recommend you sign up for Midcounties Co-operative membership as well. This means you will be rewarded with points for every pound spent on energy and for meter readings, which in turn entitles you to Midcounties Co-operative half yearly dividends.  To sign up for Midcounties Co-operative membership, apply online at www.midcounties.coop/join-us/ or for more details go to www.cooperativeenergy.coop/help-advice/faqs/

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