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Co-operative Energy customer case study

Posted on 2 December 2011

With two young children aged just 3 years and 16 months old, time is in short supply in the Williams household so switching energy supplier had to be simple and worthwhile. Mum, Naomi Williams, aged 38 of Tetbury, Gloucestershire, takes a keen interest in environmental and ethical issues so when she heard about the launch of Co-operative Energy she was keen to see how they compared. She explained: “We were with British Gas for our gas supply and Ecotricity for our electricity because green issues have always been important to us, but we admire the Co-operative Group’s values so when I heard about their energy launch we wanted to know more.” Naomi, who lives in a three-bedroom detached house with her husband and children, carried out a quick online comparison and found she could save money so switched supplier in a matter of minutes. She added: “Our energy bills weren’t crippling but I have saved around £150. It was incredibly easy and took no time at all.” In fact, Naomi has been so impressed with Co-operative Energy that she’s recommended three friends as part of the ambassador scheme and collected membership points which she can turn into cash or the donate the money to charity and see it matched pound for pound by the energy supplier. “I happily recommended Co-operative Energy to all my friends even before I knew about the ambassador scheme – they have been great for us. But it’s nice to get something back.  I don’t have lots of time to spare with having the girls but it was easy to switch and it’s easy to recommend friends. The whole thing is really worthwhile and the C0-operative Energy people are great to deal with.” Now Naomi can choose to cash in her bonus points or keep recommending friends and send in regular meter readings to collect even more rewards. She said: “I’ve not quite decided what to do with the ambassador points yet but it’s good to know that every time someone joins or you send in a meter reading, that total goes a little higher.”

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