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Co-operative Energy customer case study

Posted on 14 January 2013

Alison, a freelance outdoor educator from Tyne and Wear, had been considering switching energy providers for some time when she received an email about the Big Switch.

Alison with her husband explains: “I had been thinking about changing energy suppliers for a while.  I’d lost faith in my old provider, and with my house being particularly expensive to run from an energy point of view, I knew that it was time for me to look elsewhere.” The 62-year-old lives in a three and a half storey Victorian terrace in Ryton, a pretty village in Tyneside. The house is very roomy and therefore, in spite of it being draught proofed and fully insulated, still proves somewhat difficult to keep warm.  In addition, the house sports a large AGA fire stove, and though it looks very attractive, this only adds to Alison’s struggles to manage her energy costs. It wasn’t just the opportunity to get a lower price for her energy that persuaded Alison to take part in the Big Switch, however; being a strong believer in the co-operative movement, it was the ethical energy provider’s values that helped to seal the deal. She explains: “I was thrilled when I found that it was Co-operative Energy that was involved with the Big Switch.  I’m a member of my local co-operative, and really buy into their values. I trust them and I think that is crucial – particularly in the current energy environment.” Although Alison admits that she had some initial worries about the move, switching to Co-operative Energy as part of the Big Switch was actually easier than she could have ever anticipated. “I was slightly concerned that the switch may have turned out to be a bit of a hassle, but I needn’t have worried.  Co-operative Energy sent me a timeline of what I could expect to happen and when, which helped to put my mind at ease.  And, of course, everything took place as simply and smoothly as possible. “My experience with them so far has been really positive, and their decision to freeze prices until at least April of next year confirmed to me that I had made a great decision to move.”  

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