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Co-operative Energy customer case study

Posted on 28 January 2013

Mother of one, Babs MacGregor, switched to Co-operative Energy when the opportunity arose, after signing up for the Big Switch. 45-year-old, Babs, who has not only worked for workers co-operative Green City Wholefoods for the past twelve years, but has lived in a housing co-operative since 2006, felt it made complete sense to obtain her energy from a co-operative too. Babs explains: “My experience working for a co-operative means I’m familiar with the co-operative business model, and when the opportunity came via the Big Switch to join Co-operative Energy, it meant that my home, work and energy would all be part of a co-operative.” Warehouse and personnel worker, Babs, who has lived in her two bed flat for three years, found moving from her current provider to Co-operative Energy seamless. “Joining was a smooth transition. Once I’d entered my details, Co-operative Energy managed the switch, contacting my previous supplier. They did all the backroom work, regularly informing me of how it was going, which is really important as I think a lot of people are put off switching as they think it will involve a lot of time on their part. It was pretty much hassle free,” explained Babs. Babs, who regularly enjoys walking her dog Rufus, feels there are many benefits to being part of Co-operative Energy. She explains: “I feel extremely secure with Co-operative Energy‘s business approach. I know that profits aren’t going to be made at the expense of customers, which I feel is the case with other energy suppliers, who are more interested in lining the pockets of shareholders. “Co-operative Energy customers are more than consumers, they’re also members and being a co-operative means they share profits amongst members not shareholders. There is more transparency too, as they tell you about the profits they make unlike other providers. And they were quick to pass on a recent price decrease, which is great news for customers.” Concluding Babs said: “I would absolutely recommend Co-operative Energy. People are reluctant to switch supplier as they’ve lost confidence in most energy suppliers. But Co-operative Energy is different and they make it very easy. And if you refer a friend, you receive £25 off your energy bill and so do they.”  

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