Co-operative Energy has been named as a finalist in the prestigious European Call Centre and Customer Service 2012 awards.
The ethical energy provider has made the shortlist of the Best Customer Service Operation Award after impressing judges with its commitment to answering 97 per cent of customer calls in ten seconds, 95 per cent of customer emails within 24 hours and with less than 0.003 per cent of customers making a complaint this year.
Co-operative Energy, which recently celebrated its first anniversary with a doubling in customer numbers, faced tough competition with judges describing the calibre of entries as “extremely high this year”. The energy provider will now have to undergo an inspection from an independent industry judge who will assess the call centre team on their obsession with delighting the customer plus processes and procedures in implementing excellent customer service.
The winner will be announced at a gala dinner which will be held at the London Hilton on Park Lane on 2nd October 2012.
Mandy Holford, Operations Manager at Co-operative Energy said: “We’re delighted to have made it to the final shortlist. It’s testament to the hard work and commitment demonstrated by the call centre team to ensuring our customers receive the very best customer care.
“This year is the International Year of the Co-operatives which is focused on highlighting the strength of the co-operative model. For Co-operative Energy to be recognised for its commitment to providing a fair and honest deal to customers by such coveted awards, further reinforces the need for more companies to follow our approach.”
2012 is the International Year of the Co-operatives, which is focused on highlighting the strengths of the co-operative business model as an alternative means of doing business and furthering socio-economic development.