Co-operative Energy comments on the Which? investigation that found energy firms are giving inaccurate information to people who want to switch.
The Which? report makes for depressing reading, especially as people are steeling themselves for higher fuel prices this winter. But it is not at all surprising.
There are hundreds of different tariffs on the market and if the staff of the "big six" can't understand them, what hope is there for customers? That is one of the reasons why Co-operative Energy has one, simple-to-understand tariff with no tricks or surprises and no exit fees. We've also trained all our staff to offer customers the best possible advice to help them reduce their energy use and manage their fuel bills.