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Co-operative Energy’s customer service goes from strength to strength

Posted on 15 December 2014

Leading energy supplier Co-operative Energy has been ranked amongst the top five energy providers for customer service in two separate pieces of research.

According to a Which? investigation into how long energy customers have to wait before being able to speak to a advisor, Co-operative Energy was ranked third amongst the 16 energy suppliers it contacted, but was top when compared to similar sized companies. Co-operative Energy’s average customer service line wait of just one minute and 52 seconds to be connected to an advisor beat all the Big Six providers.

In a separate poll that asked visitors to the site ‘Is your energy company’s service any good?’, Co-operative Energy rose ten places on its previous score earlier in the year to secure a top five position. 93% of 291 voters described Co-operative Energy as ‘Great’ or ‘OK’ – well ahead of any of the Big Six providers.

Speaking on these results, Neil Denley, chief operating officer at Co-operative Energy said: “While these aren’t official industry results, they are a good indicator that we are making real strides in the service we are offering our customers.

“At Co-operative Energy, we take pride in the relationship we have with our members and in our high standards of customer care. These results show highlight our strong heritage of caring and sharing and are another example of the way that Co-operative Energy is truly living its values and putting its customers at the heart of everything it does.

“We’re not perfect yet but we are certainly making progress and all the hard work and effort that our customer service teams are putting in is clearly paying off. We’re not complacent and we will continue to raise our standards to become the envy of the industry.”

Co-operative Energy is part of the Midcounties Co-operative, the largest independent co-operative in the UK, owned by over half a million members. Co-operative Energy is a national business, covering the whole of England, Wales and Scotland.

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