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Identifying fraud: Don’t get caught out

Posted on 8 December 2015

As a responsible energy provider, Co-operative Energy would like to make sure our customers are aware of possible ways that they may fall victim to fraud. With many of our outgoings rising as the temperature drops, we can also become more vulnerable to being tricked out of our money. So, to help you avoid getting caught out on your energy this winter, we’re outlining how to identify a scam.

Fraudsters will often try and contact people who they believe to be the most susceptible, but keeping yourself and your family clued up on their tactics will help prevent you from getting caught out.

Personal Information

Scams can appear in a variety of forms, usually via phone, post or email. Most scams will try and trick the recipient into disclosing their personal or financial information, or will attempt to convince them into transferring a sum of money by pretending to be a representative of a trusted agency.

Personal information not to disclose

Warning Signs

If you are contacted and are unsure as to whether it’s a genuine offer or inquiry, there are a few things you can look out for to help you decide.

Warning signs to look out for when identifying a scam

If you’re contacted and are suspicious that the phone call may be a scam, hang up and wait a few minutes before calling the company’s official contact number. Fraudulent emails often contain harmful attachments or links to pages inviting you to enter login details. If an email like this is received, don’t open the attachments and delete the email straight away. However, if you think that you may have released your personal or financial information to a fraudulent individual, contact the company as quickly as possible and report the incident to Action Fraud.

Co-operative Energy

Here at Co-operative Energy, we will never ask you to divulge any of your online banking passwords or your four digit PIN number. As part of our policy, we always allow our customers two weeks to pay for their energy after receiving a bill, so you should be cautious if you’re contacted out of the blue and asked to transfer money immediately. If you are ever unsure as to whether an invoice is genuine, contact us before you make any quick decisions.  

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