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Our latest service update

Posted on 9 March 2016

Since last providing you with a full update of what’s happening at Co-operative Energy, a lot has happened.

But just before we tell you the latest news, we’d like to thank you for choosing to stay with Co-operative Energy. It really does mean a lot.

Here’s what we’ve been up to:

1. We launched 3 new tariffs

Getting you the fair energy you deserve is what matters most to us, which is why both new and existing customers can switch to our competitive new tariffs as soon as they want.

2. We have reduced our Standard Variable Gas Rate

In line with our fair pricing policy, and following a review of wholesale energy costs and our tariff rates, we made a decision to reduce our gas prices. You won’t need to do anything to take advantage of the price reduction as it was automatically applied all relevant accounts on 21/03/2016.

It is our aim to ensure you continue to benefit from our fair pricing policy both now and in the future. You’ll find all of the useful information you need on our website, but if you have any questions or concerns, please get in touch with us.

3. We’ve continued to work hard behind the scenes

Our plans for further improvements across 2016 are now being worked towards on a daily basis.

With our promise that you will always be at the centre of everything we do and at the heart of every decision we make, you really can be assured that your energy provider is working in your best interest.

We have invested in more customer service staff resulting in a significantly improved service to you, our customers. 90% of calls to our team are now answered within one minute, and our complaints levels are reducing. We will continue to make further improvements to ensure our customers receive the high level of service they expect and deserve.

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