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Making it easier to get in touch

Posted on 15 October 2015

In an effort to make managing your energy effortless, we’ve improved and increased the number of ways in which you can contact us. 

Whatever your query, or however you prefer to get in touch, there’s a way for you to get the information you need. 

Instant information

To help you find an answer faster, we’ve launched a new-look FAQ section on our website. Our revised FAQs contain loads of useful information to help you manage your account, including where to go next should you need a little extra help from us.

Visit our FAQ page for quick answers to some of the most commonly asked questions.

Jump the queue
Our new email forms allow you to contact the right team, first time. The online forms will ask you for all the information our advisers will need, to enable them to get back to you with an answer to your query first time.

Contact the team now.

The old fashioned way, with a modern twist

Give us a call on our new Avaya and Cloud contact centre technology. The new phone system will ensure customers no longer hear an engaged tone when trying to contact us, and are updated on their current position in the queue by an automated adviser.Where your account queries are more in-depth, the new system will also allow your call to be directed to a specialist team who can help.

See if you could save more
You can now check if you’reusing our cheapest tariff and change your tariff instantly online. The new Existing Customer Switch Tool allows you to compare your current tariff with our other competitive tariffs in just a few minutes.

To see if you could save more, try the existing customer switch tool

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