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Our new Customer Care and Billing System

Posted on 6 May 2015

After many months of careful planning, March saw the launch of our new Customer Care and Billing System at Co-operative Energy. Most of the changes happened behind the scenes as we intended, however as with the case with any big change, we did experience a small number of issues.

These issues have affected the service received by a number of our customers and we apologise wholeheartedly for any inconvenience caused.

We’re always striving to stay one step ahead and improve our services through the latest technological advances. That’s why we undertook the multi-million pounds upgrade and roll-out of the system. The new industry leading Oracle system will enable us to provide our customers with an improved service and better customer experience.

What the new system means for us

Now in place, the system will support Co-operative Energy in its growth and will provide a platform for supplying gas and electricity for up to a million customers. We can now focus on the growth of our business and make long term plans for our future.

Neil Denley, Co-operative Energy Deputy General Manager, told us: “We are entering a very exciting time at Co-operative Energy. We now have a secure platform on which to build our business - delivering industry leading customer service and bringing our values to life for our members”.

What it means for you

Although most of the changes happened behind the scenes and you won’t have noticed any change to the way your energy account currently works, the changes now in place will improve the service we are able to offer you as a Co-operative Energy customer.

One difference you will notice is your new energy online account. Your new online account will have a fresh new look and bring home energy management right to your fingertips.

If you haven’t yet registered for your new energy online account, follow the video guide to get set up.

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