Throughout 2016, Co-operative Energy has placed a strong focus on service improvements and changes, with the aim of enhancing the journey our members and customers take.
We’re happy to report to you that over this time, we have made significant steps to returning our level of service to that which you have the right to expect of a co-operative business.
The technical system issues are fixed and there is now a new and improved online customer portal. We have increased colleague numbers and invested heavily in colleague training, a key improvement to provide a better service to you, our customers.
We have been working closely with the energy regulator Ofgem, and given assurances that adequate processes and systems are now in place to ensure we will provide the level of service that our customers should expect to receive.
We will continue with our focus on service improvement in a bid to go above and beyond the service levels expected by our customers. Being a co-operative means your best interests will always be at the centre of everything we do and we will always strive to increase the service we offer our members and customers as we continue to grow our business significantly.