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What is the Warm Home Discount scheme?

Posted on 15 October 2015

The Warm Home Discount scheme is a Government initiative, which encourages home energy suppliers like Co-operative Energy to provide extra support for the customers who need it the most. It offers a £140 rebate to customers in, or at risk of, fuel poverty.

You may be aware that at Co-operative Energy,we’ve previously run our own voluntary scheme to help our most vulnerable customers keep warm during the winter. However, now that we’ve grown so much as a company, we’ve reached a size which requires us to be a Compulsory Scheme Supplier for the Warm Home Discount scheme (WHD).

Welaunched this year’s Warm Home Discount scheme (WHD) on 21st September. There are two elements to the scheme: the Broader Group and the Core Group, and both are designed to help our most vulnerable customers stay warm this winter.

The Core Group Rebate

The Core Group Rebate will support customers who were on supply with us on 12th July 2015, and who are currently in receipt of Pension Credit made up of one the following elements:

  • Guarantee Credit and Savings Credit
  • Guarantee Credit Only

If you think you might be a Core Group customer, you don’t need to apply for your discount. The Department of Working Pensions should have already identified you and will alert us to your entitlement. The discountwill be applied directly to your energy account.

The Broader Group

The Broader Group scheme is for those customers who have not benefited from the Core Group Rebate, but still need support due to their low income.

We have a broad set of criteria that allows us to help as many of our customers as possible – but the key criteria are that you are in receipt of income-related benefits, and have an income of £16,190 or less.

If you are eligible for the Broader Group Rebate, we’ll be sending you an invitation to apply for your discount shortly. You can complete the application on our website.

The WHD scheme will run until the 31st March 2016. Rebates will be offered on a first come first served basis, and the scheme may close earlier than the given date if we reach our quota.

Visit our Warm Home Discount pages for further details on both rebates, and to apply for this year’s Broader Group rebate.

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