Warm Home Discount Scheme Eligibility

To help our most vulnerable customers stay warm this winter, we’re taking part in the Warm Home Discount Scheme. The scheme provides those who need it most with a rebate of £140 off their energy bill for winter 2017-2018, however you need to meet certain criteria in order to qualify for the discount.

If you’re worried about how you’re going to pay your energy bill this winter, you may be eligible to take part in the scheme, either as part of the Core Group or as part of the Broader Group. Use our flow chart below to work out if you qualify for the scheme and whether you need to apply. Simply click on the answer that applies to you to reveal the next question or use the links to provide more information.

Are You Eligible for our

Warm Home Discount Scheme?

The Warm Home Discount Scheme is a government programme that encourages domestic electricity suppliers to provide support for customers who need it most. Those who are eligible for the Warm Home Discount will receive a one-off rebate of £140 towards their electricity bills this winter. To make things simple, we’ve put all the essential information in the flow chart below; just click on the answer that applies to you to reveal the next question and find out whether you qualify for the discount.

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If you still have questions about our Warm Home Discount Scheme, we may have answered them below. For those of you who don’t think we’ve covered your query however, you can contact our Warm Home Discount Team on freephone 0800 954 0693 or email us at whd@cooperativeenergy.coop.

What if I qualify but have a pre-pay or pay-as-you-go meter?

If you have a pre-pay or pay-as-you-go meter you can still qualify for our Warm Home Discount Scheme. Contact us to find out how you’ll receive the discount.

What is Pension Credit?

To receive our Warm Home Discount Scheme, you need to have been receiving the Guarantee Element of Pension Credit from 10th July 2016.

Pension Credit is a tax-free benefit dependant on income and consists of two elements: Guarantee Credit and Savings Credit. If you’re single and your weekly income is less than £155.60, or you’re in a couple and your weekly income is below £237.55, Guarantee Credit will be added to raise your income. Savings Credit is a bonus payment for people who have saved some money for their retirement, or in other words, paid into their pension.

What are means-tested benefits?

A means-tested benefit is a payment offered to people whose income and capital are below specified limits.

If you receive means-tested benefits, you may be entitled to be part of our Broader Group Scheme. Check out our qualifying criteria for the Broader Group Scheme to find out if you’re eligible to receive the rebate of £140 off your energy bill.