Help & Advice

We pride ourselves on the service we offer our customers; we are owned by you,
after all. We never forget that you have a choice of energy supplier and will do
everything we can to help you.

You’ll find the answers to many of your questions in this section. You can also download an impartial Consumer Futures guide to energy supply called Staying Connected which is available in two versions: a concise version and a full version.

What you can expect from co-operative energy ?

For more information about treating our customers fairly click here.

If you can’t find what you’re looking for:


call us on

0800 954 0693
or 01926 516152

Mon – Fri: 08:00 – 20:00
Sat – 09:00 – 16:00
Sunday – Closed