Call us

Why not give us a call? We're always happy to help

Contact by phone

 

We have a number of direct lines to help you get through to the right person first time. Take a look at the options below to find the numbers and opening hours. Alternatively, you can send us a tweet @CoopEnergyHelp.

 Looking for a bill? Get the latest update here.

Quotes and changing tariffs

To get a quote or to change your tariff, the sales team will be happy to help. Just give us a call and find out how much you could save.

If you are an existing customer looking to change your tariff, please have the following to hand before you call: 

  • Your account number
  • An up to date meter reading
  • Answers to your security questions

The lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call: 0800 093 7511

Submitting a meter reading

We are aware of some issues with submitting your meter readings on our online portal. If you are unable to enter your readings, please try again later or use our online form. Alternatively, you can call us on the number below.


Make sure you have the correct reading with you before getting in touch. If you aren’t sure, here’s a handy guide to reading your meter.

There are 2 ways you can make a meter reading with us.

Firstly, you can log on to your Energy Online Account here. The meter read option is on the first screen as you log in. you’ll find the meter read button next to your consumption and you can select whether you want to read the electric or gas meter using the tabs above the consumption summary.

Secondly, you can give us a call on the number below

The lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Before you call, please have the following to hand: 

Call: 0800 954 0693 or 01926 516 152 and select the relevant option.

Making a payment

To pay a bill, you can call our automated payment line. Your call will be answered immediately and your payment will be completely secure.

The lines are open:

  • 24 hours a day, 7 days a week

Before you call, please have the following to hand: 

  • Your account number
  • Your credit or debit card
  • The amount you would like to pay

Call: 0800 0928277 or 01189 286213

Moving home

If you’re moving home, don’t forget to take us with you! Give us a call to let us know and we’ll sort out the rest.

Before you call, please have the following to hand:

  • Your account number
  • Answers to your security questions
  • Your moving date
  • Your new address

The lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call: 0800 7811605 or 01926 317659

Make an arrangement to pay

If you need to get in touch with our collections team, give us a call on the numbers below. 

Before you call, please have the following to hand

  • Your account number
  • Answers to your security questions

The lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call: 0800 0937559 or 01926 317652

Feed In Tariff

If you have a Feed In Tariff or would like to find out more about it, give us a call. 

The lines are open:

  • Monday to Friday – 8.00 till 16.30

Call:  0800 7811597 or 01926 317658

 

General Enquiries

 Looking for a bill? Get the latest update here. 

If your query doesn't fit into any other category, give us a call on our general enquiries line 
It may be handy to have your latest meter reading to hand when you call Click here to get help with this.

The lines are open:

  • Monday to Friday – 08:00 to 20:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call:  0800 9540693 or 01926 317650

Energy Online Account Queries

If you're having trouble with your Energy Online Account, our web help team will be happy to help.

The lines are open:

    • Monday to Friday: 08:00 -20:00
    • Saturday: 09:00 - 16:00

Call: 0800 954 0693 or 01926 516 152 and select the relevant option.