Call us

Why not give us a call? We're always happy to help

Contact by phone

 

We have a number of direct lines to help you get through to the right person first time. Take a look at the options below to find the numbers and opening hours. Alternatively, you can send us a tweet @CoopEnergyHelp.

 Looking for a bill? Get the latest update here.

Quotes and changing tariffs

If you are an existing customer looking to change your tariff, please have the following to hand before you call: 

  • Your account number
  • An up to date meter reading
  • Answers to your security questions

The lines are open:

  • Monday to Friday – 08:00-18:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call: 0800 093 7511

Submitting a meter reading

Before you submit a meter reading, please have the following to hand: 

To submit a meter reading you can either:

Making a payment

Before you make a payment, please have the following to hand: 

  • Your account number
  • Your credit or debit card
  • The amount you would like to pay

Call: 0800 0928277 or 01189 286213

Moving home

Before you call, please have the following to hand:

  • Your account number
  • Answers to your security questions
  • Your moving date
  • Your new address

The lines are open:

  • Monday to Friday – 08:00-18:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call: 0800 7811605 or 01926 317659

Make an arrangement to pay

Before you call, please have the following to hand

  • Your account number
  • Answers to your security questions

The lines are open:

  • Monday to Friday – 08:00-18:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call: 0800 0937559 or 01926 317652

Feed In Tariff

If you have a Feed In Tariff or would like to find out more about it, give us a call. 

The lines are open:

  • Monday to Friday – 8.00 till 16.30

Call:  0800 7811597 or 01926 317658

General Enquiries

If your query doesn't fit into any other category, give us a call on our general enquiries line 

The lines are open:

  • Monday to Friday – 08:00-18:00
  • Saturday: 09:00 - 16:00
  • Sundays and Bank Holiday: Closed 

Call:  0800 9540693 or 01926 317650

Energy Online Account Queries

The lines are open:

    • Monday to Friday: 08:00-18:00
    • Saturday: 09:00 - 16:00

Call: 0800 954 0693 or 01926 516 152 and select the relevant option.