Bills & Payment

What if I can't pay my bill?

In an ideal world, we’d never have to worry about being able to pay our bills on time. However, if you are having difficulty paying, we’ll do our best to help you find a solution. Click here to read a little bit more on how we may be able to help. 

If you’d like to talk to one of our experienced customer service advisers, call us on 0800 954 0693 or 01926 516152. We’ll do everything we can to help you work things out. 

For wider advice and information on money worries, you might find these organisations helpful: 

  • The Debt Advice Trust – 0800 954 6549
  • The National Debtline – 0808 808 4000
  • Consumer Credit Counselling Service (CCCS) – 0800 138 1111
  • Community Legal Advice (CLA) – 0845 345 4345
  • Citizens Advice Consumer Helpline - 03454 04 05 06. 

For free independent advice as an energy consumer, for example, getting a better deal, how to make a complaint or to ask for help when experiencing difficulty paying your bills, Citizens Advice has produced a ‘Know your rights’ leaflet.  

For information or advice telephone the Citizens Advice consumer helpline: 03454 04 05 06.

To talk to a Welsh-speaking adviser please telephone 03454 04 05 05.

Or visit the Citizens Advice website.

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