Bills & Payment

Will you ever reduce my Direct Debit?

We aim to review your Direct Debit amount every 12 months as we want to make sure your Direct Debit is always accurately reflecting your actual consumption. 

We may need to adjust your Direct Debit payment up or down as we get more accurate information about how much energy you normally use. If we find that you are in credit, we will contact you to refund it back.

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