I used the forgotten password or username feature but didn’t get an email
If you haven’t received an email after using the forgotten password or username feature you will first need to check the email address used to make sure it’s the right one. If the email address is correct, check in your email spam folder to see if the message has got stuck in there.
If you still haven’t found the message, try the forgotten username or password feature again. If, after 24 hours, you haven’t had an email through, get in touch with us through the 'Contact Us' link below to let us know and we’ll get you back online as soon as possible.