My Account

I'm unable to login to my online account. What should I do?

If you are unable to login to your online account, make sure you’ve tried the following:

  • Double-checked your username (usually the email address you used to sign up to Co-operative Energy) and your password (usually the password you provided us when signing up) are correct
  • Remember the username and password are case sensitive
  • Clicked on the ‘Forgotten Username’ or ‘Forgotten Password’ links on the login page and followed the instructions to get your details reset
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