I'm unable to log in to my online account. What should I do?
If you are unable to log in to your online account, make sure you’ve tried the following:
- Double-checked your username (the email address you used to sign up to Co-operative Energy) and your password
- Remember the username and password are case sensitive
- Clicked on the ‘Forgotten Username’ or ‘Forgotten Password’ links on the login page and followed the instructions to get your details reset
If you are still having trouble, give us a call and we'll get you back up and running: 0800 954 0693