My Account

Why isn’t my online account accepting my meter readings?

Your online account is designed not to accept readings if they are too far above or below the range we are expecting. This is to prevent you being landed with a massive bill. If the site is not accepting your readings it could be for one of the following reasons:

  • The reading you have submitted is incorrect – check it and try again
  • The reading submitted last month is incorrect
  • An estimated reading in the previous month is incorrect
  • The meter is faulty

Because there could be a number of reasons why your reading isn’t accepted, it is best to give us a call or send us a message to look at the issue. Get in touch using the 'Contact Us' link below. 

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