Why have you increased your energy prices?
Over the last 12 months, we have faced increasing costs on wholesale prices, network charges and energy industry obligations. Indeed, the energy regulator Ofgem has stated only recently that costs are 15% higher today than a year ago*.
We have absorbed these costs to date, but this is not a position we can maintain any longer. It is now necessary for us to increase our charges by 5.2%** to ensure we are operating at a sustainable level and continue to provide you with the service that you deserve. Despite this increase, we still remain competitively priced in the market.