Did the price increase on the 1 October happen in anticipation of the introduction of this green tariff?
No – the price increase was nothing to do with the green tariff.
We raised our prices as a result of increased costs over recent months. To protect our customers from the changes, we absorbed a 19% increase in environmental and social obligations costs as well as an increase in electricity and gas wholesale prices.
Unfortunately, this was no longer sustainable and we reluctantly took the decision to pass on a small percentage of these costs to our customers by increasing our charges by an average of 3%.